In their latest statements regarding account suspension, Garena Free Fire announced that the suspensions will be total, i.e. account and device.
But they also provided options for those users who were banned by mistake. This can happen because someone understands you Report or a hacker decided to steal your account.
What options are there to recover your suspended Free Fire account?
Here are the two options for how Garena Free Fire can ban your account.
| Account Recovery Options | Cause of Suspension | Steps to Follow |
|---|---|---|
| Prohibition of Hacks | Use of cheats or codes | Change phone and follow unlocking steps. |
| Banned by Error | Possible banning error | Contact the Garena team on Facebook, explain in detail the error and wait for a response. If approved, recover the account. If not, the suspension is permanent. |
Hacks ban
If in your case, your account and your device has been banned, it is pretty sure that you have used a cheat, an application or a code that has modified Free Fire.
This infraction will be considered as the use of cheats that attempt against the correct development of the game, so your device and account will be suspended.
The only solution you will have is to change your phone because Free Fire takes the IMEI of your device and stores it as a means of banning.
Once the app is installed on a new device, you will have the option to log back into your account; otherwise, you will need to follow the steps to unlock a suspended Free Fire account.
Banned by mistake
It is important for you to know that mostFree Fire bans are irreversible, unless they are a mistake.
To request removal of the suspension, you must contact the Garena Free Fire team directly. For that, you have to go to their Facebook page.
You must send a message with the reason why it was a mistake that your account was banned. You will have to be as explicit as possible, be polite and write with a good attitude.
Once the message is sent, you should wait for a response from the Free Fire team. If they approve your request, you will be able to get your account back. Otherwise, you will have to accept that your account will have been blocked forever.
Free Fire Account Suspension Policy
If you find yourself needing to create a new account, it is best to manage Free Fire 's policies to avoid being stuck with a suspended Free Fire account again.
Cheating
Garena has established a list of flaws that can lead to a total ban of an account or device. This list is headed by third-party software.
Hacks, scripts or external code, these changes made outside the Free Fire code and which grant certain advantages to the player, are demonized by Garena.
These can lead to account banning and the device on which you play, the IMEI will remain forever in Garena's systems; thus prohibiting the running of the game on this device.
Player reports
In Free Fire there is the possibility of being banned from other players' complaints. In this case, the serious infraction for the username used or the behavior adopted during the game.
You should know that any player can report you, so you have to be respectful and play honestly . Garena will analyze the number of complaints and their veracity.
Reload
It is important to inform that this is the only type of ban that can be immediately revoked . The user will be able to cancel the debt and continue playing normally.
How long does the Free Fire suspension last?
The duration of a Free Fire account suspension varies depending on the situation. In cases where cheating is confirmed, the suspension is permanent. However, if you believe it was a mistake and you contact the company to prove it, the suspension may be temporary.
Generally, a suspended account can remain inactive for 24 hours, but it is also possible to take action immediately, as the suspension is directly linked to the IP address of your internet connection. It is essential to note that the duration of the suspension will depend on the nature of the case and the resolution reached with the company.
How do I recover my account with ID?
Recovering your Free Fire account may be necessary in situations such as theft or forgotten login. To get assistance from Garena in this process, please note that you must have a guest account and not be logged in. Follow these steps to begin the recovery process:
- Log in to the Garena support page.
- Click on "Accounts and Logins".
- Select "Problems logging in and registering", then choose "Account Recovery Process".
- Choose the "Submit a request" option.
- Select "I lost my guest account and want it back".
- Enter your email address and in the subject line write "I lost my account and would like to recover it".
- A text box will open where you can describe your problem in detail. Explain everything clearly, and a Garena assistant will get back to you shortly.
- Detail the method by which you logged in to Free Fire and provide your player ID of the account you wish to recover.
- After mentioning all the details, click "SUBMIT".
How do I know if my Free Fire account is banned?
Finding out the status of your Free Fire account is quite simple. However, if you are sure that you have not violated any in-game rules, it may not be necessary to follow the steps below. Even so, it never hurts to do a verification.
- Go to the Garena support page.
- Click on the account verifier.
- Enter the ID to verify the current status.
- If your account has used external programs, a suspension message will appear.
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