It is clear to everyone how the new generation is overshadowed by difficulty in finding PlayStation 5 and Xbox Series S / Xbox Series X. Not everyone is having fun with the new consoles - many people are still on major digital stores waiting for the PS5 to come back in stock, and few will have a chance to find one under the tree.
Phil Spencer was interviewed (also) about it by The Verge, which in a nutshell he said he was dissatisfied with the situation, stating that he spoke to Jim Ryan and how you need to challenge yourself to offer a better service.
Both Jim Ryan [Sony, ed] and I are not very happy with how the pre orders have gone, and we have wondered how to solve the problem of the many customers who are angry because they cannot buy the product. I think this situation will push us to think about new models, like a more direct booking with customers. In general, we need to give more clarity. We're working on it.
The Microsoft vice president then broke a lance in favor of the production team:
Launching a product is one of the bravest things a group of people can do. The product is out there, being analyzed, reviewed, laid bare. It is an inanimate object, it cannot be defended. We have seen it too many times.
Spencer echoed Jim Ryan, applauding his team for the numbers of consoles produced, despite the COVID-19 and despite being, in the end, found to be insufficient. Currently, according to the estimates of the Sony CEO, the PS5 is sold out, and a quick online tour makes it impossible to find even Microsoft's next-gen consoles..
The Verge interview goes into detail on other topics besides pre-order and still deserves a read.
Source: The Verge
